Manhattan Peanuts Ltd Return Policy
In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the product bought on the official website www.manhattan.ie to exercise its right of withdrawal from the contract concluded with the Seller, without having to justify its reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition with fourteen (14) days of notification to the Seller of the Customer’s decision to withdraw.
The right of withdrawal may be exercised within the aforementioned period by sending to the Seller any unambiguous statement expressing the Customer’s wish to withdraw. To this end, the Customer may send the Seller a message through the Contact Us Section only which can be accessed here – Contact Us Form
Unless otherwise indicated by the Seller, the Products must be returned to the Seller’s address.
It shall be up to the Customer to prove this return. The Customer is therefore invited to return the Products by registered post, or any other means giving a definite date.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be put back on the market in new condition, accompanied by the packing slip.
Products that are damaged, soiled, incomplete, opened, already used or partially consumed are not accepted.
In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be refunded; the costs and risks of return remain the responsibility of the Customer.
The Seller shall refund the sums paid for the returned Product(s) within fourteen (14) days of receipt of the items by the Seller, if the Customer chooses to return the items by post.
The refund will be made, depending on the method of payment used to purchase the items – Stripe or PayPal.
Furthermore, in the case of a gift, the right of withdrawal remains to the exclusive benefit of the Customer and can under no circumstances be exercised by the recipient of the gift.
9th December 2020